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Owner’s Guide

From proper doll assembly and use to sizing information, check out our guide to enjoying your doll for longer.

Certificate Verification

Anyone can easily check the authenticity of the doll by holding their smartphone close to the head and chest of the Soom doll, even without a certificate.

How to order

Soom's make-to-order dolls are made through a meticulous process and collaborative artist collaboration. Check out the step-by-step process from ordering to shipping.
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HOW TO ORDER A DOLL 

Step 1.   Select a doll. You cannot order dolls when the order period has ended.
Step 2.   Choose a skin color, face-up, etc., and put in your shopping cart.
Step 3.   Add related items such as outfits, shoes, etc. to your cart if you want.
Step 4.   Go to shopping cart and proceed with payment.
Step 5.   Check shipping address, contact information, and order details.
Step 6.   Confirm your order after selecting payment method.
Step 7.   Please complete your payment.
Step 8.   Production will be started according to your order.
Step 9.   Shipping will start once production is complete.

• Please post all inquiries on the Q&A board under Support > Help.