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  • It usually takes 1-2 business days to process your inquiry (excluding public holidays, Saturdays, and Sundays).
  • Please be assured that some inquiries may require additional time to process. We kindly ask for your patience as we respond.
  • For faster assistance, we recommend checking our FAQ and Customer Guide before submitting an inquiry.
  • When submitting a Q&A, please be sure to include your order number for quicker and more accurate responses.
  • For After-Sales Service (AS) requests, please provide your order number, certificate or certification number, and attach relevant photos.
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✿ Guide to Checking Old website Order History
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✿ Regarding Use of the Existing Website
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