{"id":269001,"date":"2024-12-01T15:19:02","date_gmt":"2024-12-01T06:19:02","guid":{"rendered":"https:\/\/dollsoom.com\/faq\/"},"modified":"2026-03-12T09:19:31","modified_gmt":"2026-03-12T00:19:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/dollsoom.com\/euro\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"269001\" class=\"elementor elementor-269001 elementor-241478\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f1875bd e-flex e-con-boxed e-con e-parent\" data-id=\"f1875bd\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c8feb03 e-con-full e-flex e-con e-child\" data-id=\"c8feb03\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-04c9fc9 e-con-full e-flex e-con e-child\" data-id=\"04c9fc9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d72869f elementor-widget elementor-widget-heading\" data-id=\"d72869f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e69e3c e-con-full e-flex e-con e-child\" data-id=\"1e69e3c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8152d75 e-con-full e-flex e-con e-child\" data-id=\"8152d75\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f611f83 elementor-widget elementor-widget-heading\" data-id=\"f611f83\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-23a94e5 e-flex e-con-boxed e-con e-parent\" data-id=\"23a94e5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9a60e3e e-con-full e-flex e-con e-child\" data-id=\"9a60e3e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7f93582 e-n-tabs-mobile elementor-widget elementor-widget-n-tabs\" data-id=\"7f93582\" data-element_type=\"widget\" data-settings=\"{&quot;tabs_justify_horizontal&quot;:&quot;start&quot;,&quot;horizontal_scroll&quot;:&quot;disable&quot;}\" data-widget_type=\"nested-tabs.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-tabs\" data-widget-number=\"133772674\" aria-label=\"Tabs. Open items with Enter or Space, close with Escape and navigate using the Arrow keys.\">\n\t\t\t<div class=\"e-n-tabs-heading\" role=\"tablist\">\n\t\t\t\t\t<button id=\"e-n-tab-title-1337726741\" class=\"e-n-tab-title\" aria-selected=\"true\" data-tab-index=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"e-n-tab-content-1337726741\" style=\"--n-tabs-title-order: 1;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tMembership\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726742\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726742\" style=\"--n-tabs-title-order: 2;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tProduct\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726743\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726743\" style=\"--n-tabs-title-order: 3;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tUse &amp; Care\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726744\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726744\" style=\"--n-tabs-title-order: 4;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tOrder &amp; Pay\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726745\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726745\" style=\"--n-tabs-title-order: 5;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tDelivery\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726746\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726746\" style=\"--n-tabs-title-order: 6;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tCertification\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726747\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726747\" style=\"--n-tabs-title-order: 7;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tExchange\/Refund\/AS\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t<button id=\"e-n-tab-title-1337726748\" class=\"e-n-tab-title\" aria-selected=\"false\" data-tab-index=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"e-n-tab-content-1337726748\" style=\"--n-tabs-title-order: 8;\">\n\t\t\t\t\t\t<span class=\"e-n-tab-title-text\">\n\t\t\t\tInquiries\t\t\t<\/span>\n\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t<div class=\"e-n-tabs-content\">\n\t\t\t\t<div id=\"e-n-tab-content-1337726741\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726741\" data-tab-index=\"1\" style=\"--n-tabs-title-order: 1;\" class=\"e-active elementor-element elementor-element-8440176 e-flex e-con-boxed e-con e-child\" data-id=\"8440176\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d52c9e2 e-con-full e-flex e-con e-child\" data-id=\"d52c9e2\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-202463a elementor-widget elementor-widget-heading\" data-id=\"202463a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Membership Policy-related<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a06cf5 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"5a06cf5\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77ad8b48\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-5a06cf5\">\n                        <a href=\"#collapse-0e5015669fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Membership Benefits<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can receive various benefits when you sign up for membership.<\/p>\n<p>\u2022 We will give you 1 point as a sign-up bonus.<br \/>\u2022 Points are accumulated according to the order amount, and the accumulated points can be used as cash.<br \/>\u2022 Special events and promotional benefits are given priority to members.<br \/>\u2022 You can receive the latest news and special benefits through newsletters.<br \/>\u2022 It is easy to change member\u2019s information and it is automatically entered when ordering, so the ordering process becomes simple.<br \/>\u2022 You can check your purchase history easily.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-5a06cf5\">\n                        <a href=\"#collapse-042c78a69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Non-member orders<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 You can purchase as a non-member, but point accumulation and promotional benefits are not provided.<br \/>\u2022 Please sign up for membership so that you can receive special benefits such as point accumulation and event promotions.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-5a06cf5\">\n                        <a href=\"#collapse-f3cf8df69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Sign up for membership<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 You can sign up by clicking the \u2018Log in &gt; Sign up\u2019 button at the top of our website.<br \/>\u2022 Personal information will be safely protected and cannot be accessed except by limited administrators.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-5a06cf5\">\n                        <a href=\"#collapse-c19e96d69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Change member information<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 You can change your information directly in \u2018My Account\u2019 after logging in.<br \/>\u2022 You can directly edit and modify information except for your email (ID).<br \/>\u2022 If you edit the information and click the \u2018Submit\u2019 button, it will be reflected immediately.<br \/>\u2022 Please make sure to enter your correct contact information and address for smooth ordering and delivery.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-5a06cf5\">\n                        <a href=\"#collapse-138e9a169fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Lost ID\/Password<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 Click \u2018Lost Password?\u2019 on the login page<br \/>\u2022 Enter your ID or email address, then a link to reset your password will be sent to your email.<br \/>\u2022 Open the password reset guide email, reset your password, and log in again using the changed password.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-5a06cf5\">\n                        <a href=\"#collapse-b9288af69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b9288af69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-b9288af69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">No duplicate accounts<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b9288af69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Please use only one account.<br \/>If the same person is found to have used multiple accounts to gain or obtain unfair profits, the duplicate account will be deleted by the administrator, and you will be restricted from using our website.<br \/>All membership levels and points of the deleted account will be gone, and transfer or recovery is not possible, so we ask that you voluntarily organize (cancel membership) duplicate accounts.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-5a06cf5\">\n                        <a href=\"#collapse-086499b69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-086499b69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-086499b69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Dormant Member<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-086499b69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 If you do not log in for more than 1 year, you will be converted to a dormant member.<br \/>\u2022 If you do not log in for more than 2 years, your membership will be automatically cancelled.<\/p>\n<p>Even if you are converted to a dormant member, if you log in again, you will be automatically converted to a regular member.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-5a06cf5\">\n                        <a href=\"#collapse-edf4cf369fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-edf4cf369fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-edf4cf369fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Withdrawal of membership<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-edf4cf369fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can withdraw directly from 'My Account &gt; Membership Withdrawal'.<br \/>When you withdraw, your accumulated points will be canceled and you will no longer be able to use the membership benefits.<br \/>You can sign up again at any time if you wish.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-5a06cf5\">\n                        <a href=\"#collapse-8f5839569fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-8f5839569fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-8f5839569fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Problem customer management policy<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-8f5839569fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM will classify you as a problem customer and restrict your use of our website and provision of benefits if you engage in the following problematic behaviors.<\/p>\n<p><strong>Examples of problem behaviors<\/strong><br \/>\u2022 Preemptive acquisition of products for resale and high-price resale<br \/>\u2022 Attempts to gain or obtain unfair profits by using multiple accounts<br \/>\u2022 Verbal abuse, threats, and unreasonable demands during inquiries<\/p>\n<p><strong>Management measures<\/strong><br \/>\u2022 If you are classified as a problem customer, your use of the website, purchase of products, and membership benefits will be restricted, and you will not be able to re-register.<\/p>\n<p>SOOM will do our best to provide a fair and pleasant shopping experience to all customers<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-5a06cf5\">\n                        <a href=\"#collapse-9134e5c69fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-9134e5c69fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-9134e5c69fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Point accumulation policy<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-9134e5c69fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 1 point will be provided when you sign up as a new member. (1Point=1 Euro)<br \/>\u2022 1% of the payment amount (excluding shipping costs) will be accumulated when you order.<br \/>\u2022 Even if you use the same account, points are accumulated individually depending on the language setting and cannot be combined.<br \/>\u2022 Points are accumulated in the \u2018Order Complete\u2019 status.<br \/>\u2022 Accumulated points can be used like cash when they reach 1 point or more, and the validity period is 12 months.<br \/>\u2022 Points are automatically canceled when the validity period expires and cannot be refunded in cash.<br \/>\u2022 Points cannot be used when paying for layaway payments.<br \/>\u2022 Point accumulation and use may be restricted when ordering discounted products, event products, or using discount coupons.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-5a06cf5\">\n                        <a href=\"#collapse-62708f869fab77ad8b48\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-62708f869fab77ad8b48\" aria-expanded=\"false\" aria-controls=\"Collapse-62708f869fab77ad8b48\">\n                            \n                            <span class=\"ekit-accordion-title\">Automatic email delivery<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-62708f869fab77ad8b48\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-5a06cf5\" data-parent=\"#accordion-69fab77ad8b48\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>\u2022 A congratulatory email will be sent when signing up for membership.<br \/>\u2022 A guidance email will be sent when converting to a dormant member.<br \/>\u2022 Email notifications will be sent in the order confirmation &gt; payment confirmation &gt; product shipment stages when ordering a product.<br \/>\u2022 A cancellation notification email will be sent when canceling an order.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726742\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726742\" data-tab-index=\"2\" style=\"--n-tabs-title-order: 2;\" class=\" elementor-element elementor-element-8b2de41 e-con-full e-flex e-con e-child\" data-id=\"8b2de41\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6947ab3 e-flex e-con-boxed e-con e-child\" data-id=\"6947ab3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f5cfbe8 elementor-widget elementor-widget-heading\" data-id=\"f5cfbe8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product-related<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59f652d elementor-widget elementor-widget-elementskit-accordion\" data-id=\"59f652d\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77ad96e1\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-59f652d\">\n                        <a href=\"#collapse-0e5015669fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Skin Color<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM dolls are made in various skin colors, and slight color differences may occur during the handwork process.<\/p>\n<p>SOOM has introduced a color digitizer to collect a large amount of color data during the urethane coloring process, and has established a standardized color system based on this. Through this, we are striving to optimize color balance and minimize color differences.<\/p>\n<p>To compare various skin colors, please refer to the 'Skin Color Guide'.<\/p>\n<p><a href=\"\/euro\/skincolor\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Skin Color Guide<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-59f652d\">\n                        <a href=\"#collapse-042c78a69fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Doll Surface<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Due to the nature of the resin material, fine spots, bubbles, color differences, and marbling may occur. This is not a defect and is not subject to exchange or refund.<\/p>\n<p>Parting lines and gate (seam) marks are natural phenomena that cannot be helped during the manufacturing process.<\/p>\n<p>You can remove them yourself, and the tools required for this can be purchased in the 'Tools' product category<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><a href=\"\/euro\/product-category\/tools-euro\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Tools<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-59f652d\">\n                        <a href=\"#collapse-f3cf8df69fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Doll Size<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Please refer to the doll size guide.<\/p>\n<p>The doll size figures are measured based on the human body including the basic head, and some errors may occur depending on the measuring tool, method, and parts, so please use them for reference only<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><a href=\"\/euro\/user-guide\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Doll Size Guide<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-59f652d\">\n                        <a href=\"#collapse-c19e96d69fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">SOOM Silicone Eyes<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM silicone eyes are high-quality products completed through extensive research and strict quality control, and express the doll's gaze more vividly. High elasticity and adhesion ensures the eyeballs are stably installed in the doll's position, and you can create a natural and clear gaze from any angle. It is also durable, resistant to scratches and dust, and maintains a smooth surface to keep it clean for a long time.<\/p>\n<p>When not in use, please store it in a dedicated case to prevent damage, and if it gets dusty, you can gently wipe it with a wet tissue. SOOM eyes are resistant to temperature changes and can be easily removed even when oil remains, making them very convenient to maintain.<\/p>\n<p>Please complete a lively gaze with SOOM silicone eyes that will make the doll's details stand out even more<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><a href=\"\/euro\/product-category\/silicone-eyes-euro\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to SOOM silicone eyes<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-59f652d\">\n                        <a href=\"#collapse-138e9a169fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Face-up and Customization<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM doll faceup is done by skilled artists by handwork, so there may be slight differences between each doll. Also, depending on the screen settings of your PC or smartphone, the actual color may differ from the product photo. These differences are not subject to modification or rework, so please note this and order carefully.<\/p>\n<p><strong>Face-up<\/strong> : This is a process that adds personality and charm to the doll's face, and includes various details such as eyeliner, eye shadow, blush, and lipstick. The color may fade or become damaged over time or with use, and partial correction or reworking may be required in case of damage.<\/p>\n<p><strong>Body Blushing <\/strong>: This is a process that expresses the doll's body in a more three-dimensional and realistic way, and provides luxurious details along with the anti-yellowing effect. However, the paint on the joints may peel off during use, so it is not recommended for those who are sensitive to damage.<\/p>\n<p>SOOM dolls are produced according to the basic configuration and selectable options introduced with the product photos. Please understand that additions or changes to other options are not provided.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-59f652d\">\n                        <a href=\"#collapse-b9288af69fab77ad96e1\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b9288af69fab77ad96e1\" aria-expanded=\"false\" aria-controls=\"Collapse-b9288af69fab77ad96e1\">\n                            \n                            <span class=\"ekit-accordion-title\">Re-release of sold-out dolls<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b9288af69fab77ad96e1\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-59f652d\" data-parent=\"#accordion-69fab77ad96e1\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Most SOOM dolls can only be ordered for a certain limited period, and when orders are closed, the status changes to sold-out and you can no longer purchase them. Please understand in advance that sold-out dolls will not be re-released with the same specifications.<\/p>\n<p>However, some sold-out dolls may be re-released in limited quantities due to special events, and such events will be announced through newsletters and SNS, so please subscribe to SOOM's newsletter and official SNS channels<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><span style=\"text-decoration: underline\">Subscribe to SOOM Newsletter<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726743\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726743\" data-tab-index=\"3\" style=\"--n-tabs-title-order: 3;\" class=\" elementor-element elementor-element-d829045 e-con-full e-flex e-con e-child\" data-id=\"d829045\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e7a1083 e-flex e-con-boxed e-con e-child\" data-id=\"e7a1083\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54cbdea elementor-widget elementor-widget-heading\" data-id=\"54cbdea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Use and Care<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c60e0ce elementor-widget elementor-widget-elementskit-accordion\" data-id=\"c60e0ce\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77ada092\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-c60e0ce\">\n                        <a href=\"#collapse-0e5015669fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Doll Storage and Maintenance<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To maintain the natural beauty of SOOM dolls for a long time, please refer to the guidelines below.<\/p>\n<p><strong>1.Preventing Exposure to Sunlight<\/strong><br \/>Dolls are made of polyurethane material, so if exposed to sunlight for a long time, they may yellow. To prevent this, use UV coating or create a storage environment that avoids direct sunlight.<\/p>\n<p><strong>2.Preventing Color Transfer<\/strong><br \/>Dark and dark-colored clothes, especially denim, may transfer color to the surface of the doll. Avoid wearing the same clothes for a long time, and if possible, wear light-colored innerwear. If color transfer occurs, carefully wipe it off with a soft cotton pad soaked in thinner or acetone.<\/p>\n<p><strong>3.Faceup and Body Blushing Care<\/strong><br \/>Faceup and body blushing can naturally discolor or become damaged over time. To slow this down as much as possible, keep the doll surface clean and use a face cap to protect the makeup when storing. Also, be careful not to press or fold the eyelashes.<\/p>\n<p><strong>4.Prevent Scratches and Damage<\/strong><\/p>\n<p>Frequently moving the doll or contacting hard objects can cause scratches on the body blushing. When storing, use a soft cloth or cushion to protect it. If the blushing is damaged, you can remove it with a brush or soft cloth using thinner. Please work safely in a well-ventilated area.<\/p>\n<p>SOOM dolls can maintain their beauty and quality for a long time with careful management. Please store and manage your dolls safely, and if you have any additional questions, please contact our customer service center at any time<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-c60e0ce\">\n                        <a href=\"#collapse-042c78a69fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Doll Standing<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If the doll is difficult to stand on its own, please refer to the \u2018Online Owner\u2019s Guide\u2019. Standing on its own may be unstable if the floor is not flat or the elastic string is too loose or tight. For safe independence, we recommend using a stand, and avoid standing in high places.<\/p>\n<p><a href=\"\/euro\/user-guide\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to the Online Owner\u2019s Guide<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-c60e0ce\">\n                        <a href=\"#collapse-f3cf8df69fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Elastic string adjustment<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The elastic string of the doll may loosen over time. If you need to adjust the elastic string or reassemble the doll, please refer to the instructions below.<\/p>\n<p><strong>Adjusting the elastic string<\/strong><\/p>\n<p>1. Maintaining even tension<br \/>\u2022 Adjust the elastic string knot so that it is located in the exact center of the doll.<br \/>\u2022 If the knot is tilted to one side, the tension may be uneven and stability may decrease.<\/p>\n<p>2. Maintaining appropriate tension<br \/>\u2022 If the elastic string is too tight, there is a risk of damage to the connection of each part.<br \/>\u2022 If it is loose, disassemble the elastic string, cut it to the desired length, and reassemble it.<\/p>\n<p>3. Adjustment tips<br \/>\u2022 If you cut the elastic string short and reassemble it, be careful to place the knot in the exact center.<br \/>\u2022 For the appropriate length of the elastic string, refer to \u2018Customer Support &gt; User Manual &gt; Elastic String and S-Hook Size Guide\u2019.<\/p>\n<p><a href=\"\/wp-content\/uploads\/2025\/05\/Elastic-Tension-String-S-Hook-Size-Guide.pdf\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to the Elastic String and S-Hook Size Guide<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-c60e0ce\">\n                        <a href=\"#collapse-c19e96d69fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Reassembling the doll<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>Assembling the upper body<\/strong><br \/>a. Cut the elastic string (string 1) to the appropriate length.<br \/>b. Pass the knot through both shoulder holes so that it is located inside the torso.<br \/>c. Pass the string through the upper arm, peanut joint, lower arm, and wrist joint in that order, and then secure it to the foot part hook.<br \/>d. Assemble the other side in the same way.<\/p>\n<p><strong>Connecting the upper and lower body<\/strong><br \/>a. Fold the elastic string (string 2) in half, pass the center through the neck hole, and secure it with an S-hook.<br \/>b. Pass both ends of the elastic string through the upper and lower torso, and then through one leg hole each.<br \/>c. Pass the string through the upper leg, lower leg, and ankle joint in that order, and then secure it to the foot part ring.<br \/>d. Connect the other side in the same way.<\/p>\n<p><strong>Caution<\/strong><br \/>\u2022 If the elastic string is too loose or tight, the doll's stability may decrease, so please adjust it to an appropriate tension.<br \/>\u2022 Please do not pull the elastic string suddenly or adjust it strongly during work.<br \/>\u2022 Since the assembly method may differ slightly depending on the model, please refer to the <a href=\"\/euro\/user-guide\/\" target=\"_blank\" rel=\"noopener\">Owner's Guide and video<\/a> for detailed assembly work.<\/p>\n<p>If you have any difficulties with assembly, please contact the customer center. We will do our best to help you.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-c60e0ce\">\n                        <a href=\"#collapse-138e9a169fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Parting line removal<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Parting lines and gate marks that occur during the doll manufacturing process can be removed by yourself. Please refer to the methods and precautions below to work safely.<\/p>\n<p><strong>Removal method<\/strong><br \/>\u2022 Use a cutter, art knife, or router (power tool) to clean up the marks.<br \/>\u2022 Smoothen the surface with soft sandpaper.<\/p>\n<p><strong>Precautions<\/strong><br \/>\u2022 Please wear protective glasses and work gloves when working to prevent the risk of foreign substances and safety accidents caused by sharp tools.<br \/>\u2022 We do not recommend sanding dolls with dark skin colors (tan, gray, etc.) as sanding may cause surface color differences.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-c60e0ce\">\n                        <a href=\"#collapse-b9288af69fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b9288af69fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-b9288af69fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">SOOM Silicone Eye Care<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b9288af69fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>1. Maintaining Cleanliness<\/strong><br \/>\u2022 If the eyeball is dusty or oily, gently wipe it with a soft wet tissue to keep it clean.<br \/>\u2022 When storing, it is recommended to use a dedicated case to prevent contamination and damage.<\/p>\n<p><strong>2. Shock and Scratch Resistant and Maintain High Gloss<\/strong><br \/>\u2022 Silicone eyes are more scratch resistant than regular eyes due to their soft nature, but please avoid strong impacts or contact with sharp objects.<br \/>\u2022 To maintain a high-gloss surface, be careful of physical damage and external factors, and handle the eyeball gently and carefully.<\/p>\n<p><strong>3. Chemical Caution<\/strong><br \/>\u2022 Silicone generally does not react to chemicals such as thinners, coating agents, and acetone, but please avoid long-term exposure.<br \/>\u2022 For safe management, we recommend using a solvent with properties similar to water or a soft cloth.<\/p>\n<p><strong>4. Temperature and Sunlight Management<\/strong><br \/>\u2022 Silicone eyeballs are durable enough to withstand temperatures from -50\u00b0C to 1000\u00b0C, but long-term exposure to direct sunlight may affect the quality.<br \/>\u2022 Please store in a cool, dry environment to optimize the condition of the eyeball.<\/p>\n<p>Silicone eyes can maintain high quality and natural gaze for a long time through proper management and storage. Please protect from impact or chemicals, and maintain the best condition through regular cleaning and proper storage habits<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-c60e0ce\">\n                        <a href=\"#collapse-086499b69fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-086499b69fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-086499b69fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Faceup and Body Blushing Washing<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-086499b69fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>1. Washing<\/strong><br \/>\u2022 Eyelash Removal : Before washing, gently remove the eyelashes by soaking them in lukewarm water.<br \/>\u2022 Faceup and Body Blushing Washing : For the areas where enamel used, use enamel remover, and carefully wipe off the remaining face up and body blushing with diluted modeling thinner.<br \/>\u2022 Head Washing : Instead of soaking in the solution, carefully wipe with a soft tool such as cotton or cotton swab.<\/p>\n<p><strong>2. Precautions when using chemicals<\/strong><br \/>\u2022 Use appropriate solvents : Please do not use industrial thinners, and always use modeling thinner or urethane remover.<br \/>\u2022 Usage time limit : Chemicals can damage the urethane surface, so please limit washing within 10 minutes.<br \/>\u2022 Whitening and color fading : Be careful when using chemicals on dark-colored dolls, as whitening or color fading may occur.<\/p>\n<p><strong>3. Working environment<\/strong><br \/>\u2022 Ventilation required : Work in a well-ventilated space, and always wear a mask.<br \/>\u2022 Safety rules : Do not use chemicals in places where there is a risk of fire or where children can reach.<\/p>\n<p><strong>4. Contamination cleaning<\/strong><br \/>\u2022 For simple contamination cleaning, not face-up or body blushing removal, please gently wipe with a wet tissue or magic block(melamine sponge) soaked in water.<br \/>\u2022 After cleaning, completely dry the metal parts to prevent rust and mold.<\/p>\n<p>Face-up and body blushing cleaning requires a careful approach, and should be minimized damage by selecting appropriate chemicals and cleaning methods. All results that occur during cleaning are inevitable due to the material characteristics of the doll, so please consider this when working<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-c60e0ce\">\n                        <a href=\"#collapse-496beb969fab77ada092\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-496beb969fab77ada092\" aria-expanded=\"false\" aria-controls=\"Collapse-496beb969fab77ada092\">\n                            \n                            <span class=\"ekit-accordion-title\">Piercing work<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-496beb969fab77ada092\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-c60e0ce\" data-parent=\"#accordion-69fab77ada092\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>When piercing a doll, careful work is required. Please carefully follow the following steps to avoid damaging the doll's surface.<\/p>\n<p>1. Preparation : Prepare a pencil and a pin (drill bit, 0.5~1mm in diameter).<br \/>2. Marking the location : Mark the exact location of the piercing with a pencil on the earlobe.<br \/>3. Using the pin : After fixing the pin to the point, gently turn the earlobe to make a hole. Be careful not to apply excessive force when working, and turn it alternately left and right to make the hole smoothly<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726744\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726744\" data-tab-index=\"4\" style=\"--n-tabs-title-order: 4;\" class=\" elementor-element elementor-element-570a0e0 e-con-full e-flex e-con e-child\" data-id=\"570a0e0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4b6ce2e e-flex e-con-boxed e-con e-child\" data-id=\"4b6ce2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cf38a32 elementor-widget elementor-widget-heading\" data-id=\"cf38a32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Order and Payment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a53d7f elementor-widget elementor-widget-elementskit-accordion\" data-id=\"7a53d7f\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77adaacd\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-7a53d7f\">\n                        <a href=\"#collapse-0e5015669fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Credit Card Payment Guide<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM supports most credit card payments, and supports VISA, MasterCard, JCB, Amex, and UnionPay for overseas customers.<\/p>\n<p>1. Select the desired option and quantity and add it to the shopping cart.<br \/>2. Click the shopping cart icon to proceed with payment.<br \/>3. Check the order details and select the shipping method.<br \/>4. Enter the shipping address and select 'Credit Card' in the payment method.<br \/>5. Enter the card information and click the 'Next' button.<br \/>6. Confirm after completing the payment<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><strong>Precautions<\/strong><br \/>\u2022 If the country of access and the country of issuance of the credit card do not match, the card company may suspect that the lost or stolen card is being used overseas and may not approve the payment.<br \/>\u2022 If you have any problems with payment, please contact the customer center at any time.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-7a53d7f\">\n                        <a href=\"#collapse-042c78a69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">PayPal Payment Guide<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>PayPal is a payment system widely used around the world that supports reliable and safe financial transactions.<br \/>It supports various overseas currencies and you can conveniently pay with a credit card or debit card.<br \/>However, PayPal is a payment service for overseas customers and does not support Korean customers.<\/p>\n<p>1. Select the desired option and quantity and add it to the shopping cart.<br \/>2. Click the shopping cart icon to proceed with payment.<br \/>3. Check the order details and select the shipping method.<br \/>4. Enter the shipping address and select \u2018PayPal\u2019 as the payment method.<br \/>5. Proceed with payment<br \/>\u2022 Enter your PayPal account information and log in.<br \/>\u2022 Check the payment method and click the \u2018Pay now\u2019 button.<br \/>6. Check the payment completion details.<\/p>\n<p><strong>Note<\/strong><br \/>\u2022 If you are not a PayPal member, you can use it after signing up for membership on the official website paypal.com.<br \/>\u2022 According to PayPal's service policy, Korean customers cannot make payments, so it cannot be used by domestic customers.<br \/>\u2022 Starting from July 25, 2023, an additional fee of 1.5% of the order amount will be charged when using PayPal.<br \/>\u2022 According to PayPal's policy, a fee (4.4% + $0.3 USD) will be charged for refunds, so please order carefully.<br \/>\u2022 The amount may differ depending on exchange rate fluctuations during payment and refund.<br \/>\u2022 If you have any payment-related issues, please refer to PayPal help and contact SOOM Customer Center.<\/p>\n<p><a href=\"https:\/\/www.paypal.com\/us\/cshelp\/personal\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to PayPal Help<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-7a53d7f\">\n                        <a href=\"#collapse-f3cf8df69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Alipay Payment Guide<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Alipay is an electronic payment service widely used in the great China region, supporting safe and fast Chinese Yuan (CNY) payments.<\/p>\n<p>1. Select the desired options and quantity and add them to your cart.<br \/>2. Click the cart icon to proceed with payment.<br \/>3. Check the order details and select a shipping method.<br \/>4. Enter the shipping address and select AliPay as the payment method.<br \/>5. Proceed with payment<br \/>\u2022 PC : Enter your account information and password, agree to the terms and conditions, and click the 'Next (\u4e0b\u4e00\u6b65)' button &gt; Confirm the payment amount and complete payment<br \/>\u2022 Mobile app : Scan the QR code to complete payment<br \/>6. Check the payment completion details<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><strong>Notes<\/strong><br \/>\u2022 If you are not an Alipay member, you can use it after signing up for membership on the Alipay official website.<br \/>\u2022 According to Alipay service policy, Korean customers cannot make payments, so Korean customers cannot use it.<br \/>\u2022 Available only in China and certified regions (excluding Taiwan and Hong Kong).<br \/>\u2022 Product prices on the SOOM Chinese website are displayed in USD, but payments are made in CNY (Chinese Yuan).<br \/>\u2022 The amount may differ during payment and refund depending on exchange rate fluctuations.<br \/>\u2022 If you encounter any payment-related issues, please refer to Alipay Help and contact SOOM Customer Service.<\/p>\n<p><a href=\"https:\/\/www.alipay.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Alipay Help<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-7a53d7f\">\n                        <a href=\"#collapse-fae3ea769fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-fae3ea769fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-fae3ea769fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">SOOM Layaway Payment Program<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-fae3ea769fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM offers the following interest-free installment benefits to help ease your budget.<\/p>\n<p><strong>Applicable Conditions<\/strong><br \/>\u2022 Layaway payments available for total orders of 300 USD or more (including shipping costs<\/p>\n<p><strong>Installment Period and Number of Payments<\/strong><br \/>\u2022 Up to 3 installments (3 months) available for purchases of 300 USD or more<br \/>\u2022 Up to 4 installments (4 months) available for purchases of 600 USD or more<\/p>\n<p><strong>Payment Method<\/strong><br \/>\u2022 The installment amount must be divided equally into monthly installments and paid by the specified date each month.<\/p>\n<p>Example) When ordering 300 USD in 3-month installments on January 31<br \/>1st payment deadline : Pay 100 USD by January 31 (the day of order)<br \/>2nd payment deadline: Pay 100 USD by February 28<br \/>3rd payment deadline: 100 USD by March 31<\/p>\n<p><strong>Note<\/strong> : If any of the following applies, the order will be automatically canceled.<br \/>\u2022 If the 1st installment is not paid within 24 hours of ordering<br \/>\u2022 If the 1st payment amount is insufficient or less than 25% of the total amount<br \/>\u2022 If the payment due date has passed or the payment amount is insufficient<\/p>\n<p>SOOM limits the layaway period to 60-90 days to provide the doll you ordered in the best condition to customers. Please understand that the period has been inevitably limited due to the difficulty of long-term storage.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-7a53d7f\">\n                        <a href=\"#collapse-b9288af69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b9288af69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-b9288af69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Non-member order<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b9288af69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You can order as a non-member without registering as a member.<br \/>We recommend registering as a member to accumulate points and receive member benefits. If you sign up for membership after ordering as a non-member, you will not be able to retrieve your previous non-member order history.<br \/>Non-members can check their order status by entering their order number, email, and password in the \u2018Track Order\u2019 menu at the bottom of the website.<\/p>\n<p><a href=\"\/euro\/order-tracking\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Non-member Order Track<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-7a53d7f\">\n                        <a href=\"#collapse-138e9a169fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Payment Confirmation<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If you pay using a payment method supported by SOOM website (credit card, PayPal, Alipay, etc.), the order status will be automatically updated in real time.<br \/>If you pay using a payment method not supported by SOOM website (bank transfer, direct transfer, etc.), the administrator will manually check it, and it will take 2-3 business days for confirmation.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-7a53d7f\">\n                        <a href=\"#collapse-086499b69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-086499b69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-086499b69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Delayed Payment Confirmation<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-086499b69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The order status may be displayed as \u2018Payment Processing\u2019 even though the deposit has been completed for the following reasons.<\/p>\n<p>\u2022 Payment confirmation takes approximately 2 business days.<br \/>\u2022 Confirmation is difficult if the payment amount and order amount do not match.<br \/>\u2022 Confirmation is difficult if the payer and orderer name are different.<\/p>\n<p>If the order status does not change after 4 business days from the payment, please ask us with the order number, payer name, payment date, and payment amount information through the customer center and we will help you.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-7a53d7f\">\n                        <a href=\"#collapse-c19e96d69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Check order status<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If the order status changes, such as order, payment, or product shipment, we will send you an email, and you can also check the order status directly on the website.<\/p>\n<p><strong>Members <\/strong>: After logging in, you can check the order status, invoice number, and invoice in \u2018My Account &gt; Order Status\u2019.<br \/><strong>Non-members <\/strong>: You can check in the \u2018Non-member Order Track\u2019 menu at the bottom of the website.<\/p>\n<p><strong>Order status information<\/strong><br \/>\u2022 <strong>Order Waiting<\/strong> : Waiting for payment confirmation (order incomplete)<strong><br \/>\n\u2022 Layaway Payment Waiting <\/strong>: Waiting for the first payment (order incomplete)<strong><br \/>\n\u2022 Checking Payment <\/strong>: When selecting a bank transfer payment, it takes up to 2 business days to confirm the payment (order incomplete)<br \/><strong>\u2022 Payment Completed <\/strong>: Payment has been completed normally (order success)<strong><br \/>\n\u2022 Layaway Progressing <\/strong>: Layaway payment is being processed normally (order success)<strong><br \/>\n\u2022 Order Preparing <\/strong>: The product is being prepared after full payment has been confirmed without any outstanding balance (order success)<strong><br \/>\n\u2022 Shipping<\/strong> : The product has been shipped and the tracking number has been provided<strong><br \/>\n\u2022 Delivery delay <\/strong>: The product shipment is being delayed<strong><br \/>\n\u2022 Delivery complete <\/strong>: The product has been delivered to the buyer<strong><br \/>\n\u2022 Order complete <\/strong>: The transaction has been completed and points have been accumulated<strong><br \/>\n\u2022 Canceled <\/strong>: The order has been canceled at the customer's request<strong><br \/>\n\u2022 Refunded <\/strong>: The refund request has been completed<strong><br \/>\n\u2022 Failure <\/strong>: The user has stopped the transaction or the card company or payment company has not approved the payment<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-7a53d7f\">\n                        <a href=\"#collapse-01df47169fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-01df47169fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-01df47169fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Order change and option addition<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-01df47169fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>You must request a change in order detail or an option addition through the customer center during the order period.<br \/>Once the order period ends, material purchase and production will begin, so order changes are not possible. We ask for your understanding.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-7a53d7f\">\n                        <a href=\"#collapse-558769f69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-558769f69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-558769f69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Order Cancellation and Refund<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-558769f69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Most SOOM products are handmade products that are individually produced according to customer orders, making cancellations difficult.<br \/>Please order carefully as cancellations and refunds will be processed as follows depending on the cancellation request situation.<\/p>\n<p><strong>General Products<\/strong><br \/>\u2022 Before shipping : Cancellation is possible and a full refund will be given.<br \/>\u2022 After shipping : Shipping and return costs will be paid by the customer.<\/p>\n<p><strong>Make to order Products<\/strong><br \/>\u2022 Before payment: You can cancel directly from \u2018My Account &gt; Order Cancellation\u2019 after logging in.<br \/>\u2022 Cancellation request within 24 hours of payment : Cancellation is possible and a full refund will be given.<br \/>\u2022 Cancellation request after 24 hours of payment : We will refund after deducting 25% of the total order amount (excluding shipping costs) as a inventory costs and payment cancellation and remittance fees.<\/p>\n<p>Please note that your order may be automatically canceled if any of the following applies.<br \/>\u2022 If the first layaway payment is not confirmed within 24 hours of ordering<br \/>\u2022 If the first layaway payment amount is insufficient or less than 25% of the total<br \/>\u2022 If the payment deadline has passed or the payment amount is insufficient<\/p>\n<p><strong>Note<\/strong><br \/>Cancellation fees and bank transfer fees from the payment company may be incurred, and these will be processed at the customer's expense.<br \/>Cancellation and refunds take approximately 3-5 business days.<br \/>The payment amount and refund amount may differ slightly depending on the exchange rate.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-10-7a53d7f\">\n                        <a href=\"#collapse-81d7f9d69fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-81d7f9d69fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-81d7f9d69fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Overseas sales price<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-81d7f9d69fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-10-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The domestic and international sales prices of SOOM dolls may differ for the following reasons.<\/p>\n<p>\u2022 VAT(Value Added Tax) : According to Korean law, VAT (10%) is included in domestic transactions. But overseas transactions are recognized as exports and are exempt from VAT.<br \/>\u2022 Exchange rate : The overseas sales price is calculated based on the domestic sales price excluding VAT and the foreign exchange rate.<br \/>\u2022 Customs duty : The overseas sales price does not include customs duty or tax.<\/p>\n<p>SOOM maintains a standardized price system to provide the same price to all customers. However, since customs policies differ by country, there may be differences due to taxes and fees imposed.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-11-7a53d7f\">\n                        <a href=\"#collapse-df71fb769fab77adaacd\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-df71fb769fab77adaacd\" aria-expanded=\"false\" aria-controls=\"Collapse-df71fb769fab77adaacd\">\n                            \n                            <span class=\"ekit-accordion-title\">Customs and Taxes<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-df71fb769fab77adaacd\" class=\" collapse\" aria-labelledby=\"primaryHeading-11-7a53d7f\" data-parent=\"#accordion-69fab77adaacd\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>When ordering overseas, the following may occur depending on the customs regulations of the destination country.<\/p>\n<p>\u2022 Customs clearance delays<br \/>\u2022 Imported goods declarations<br \/>\u2022 Customs duties and taxes<\/p>\n<p>If delivery is delayed due to customs clearance delays, please contact your local customs office immediately.<br \/>Problems that occur during customs clearance may require coordination between you and the customs office.<br \/>Since customs regulations and taxation policies of each country differ by country, the fastest way to resolve the issue is to contact your local customs office directly for details.<br \/>Costs imposed on you by the destination customs office are outside of SOOM's control, so you must check them yourself.<\/p>\n<p><strong>Note<\/strong><br \/>SOOM's product sales price does not include customs duties, taxes, or reshipping fees.<br \/>Please understand that SOOM cannot be held responsible for loss, damage, or breakage that occurs during delivery if the warranty is not met due to undervaluation declarations, etc.<br \/>Please contact the customer service center for any inquiries. SOOM will do the best to provide safe and fast delivery.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726745\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726745\" data-tab-index=\"5\" style=\"--n-tabs-title-order: 5;\" class=\" elementor-element elementor-element-d585234 e-con-full e-flex e-con e-child\" data-id=\"d585234\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0775f3f e-con-full e-flex e-con e-child\" data-id=\"0775f3f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d9bf91a elementor-widget elementor-widget-heading\" data-id=\"d9bf91a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Delivery-related<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66b3cb7 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"66b3cb7\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77adb713\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-66b3cb7\">\n                        <a href=\"#collapse-f3cf8df69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Product preparation period<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM's products are divided into make to order products and general products, and the product preparation period is as follows.<\/p>\n<p><strong>Make to order products<\/strong><br \/>\u2022 Dolls, parts, eyes, wigs, outfits, etc.<br \/>\u2022 Approximately 8 to 14 weeks (60 to 100 days) after payment is completed<br \/>\u2022 It is carried out through a sophisticated production process and collaboration with artists, and the period may be adjusted depending on the difficulty of the work and the order quantity.<\/p>\n<p><strong>General products<\/strong><br \/>\u2022 Assembly supplies, makeup supplies, etc.<br \/>\u2022 Shipped within 1 to 2 business days after payment is completed<\/p>\n<p>SOOM makes dolls with sincerity through a meticulous production process with many artists.<br \/>We deeply appreciate customers who wait for the completion of the dolls, and we will do our best to repay you with the best quality.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-66b3cb7\">\n                        <a href=\"#collapse-138e9a169fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Product preparation period for layaway orders<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Layaway orders are produced after the first payment as lump-sum orders.<br \/>After the product preparation period (make to order production period), products are completed one by one and are shipped to customers in the order of payment.<br \/>Since the number of products completed in a day is not large due to the nature of handmade products, please wait for your turn. Please understand that layaway orders are delayed compared to lump-sum orders in terms of payment order (based on full payment), so the product shipment order is bound to be delayed.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-66b3cb7\">\n                        <a href=\"#collapse-086499b69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-086499b69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-086499b69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Delivery company and cost<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-086499b69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>Domestic delivery<\/strong> : CJ Logistics - Basic delivery fee 3,000 Won, isolated regions\/Jeju Island 6,000 Won, free delivery for orders over 50,000 Won<br \/><strong>Overseas delivery<\/strong> : EMS and EMS Premium - Delivery fee varies by weight, size, and delivery country<\/p>\n<p>Overseas delivery is automatically calculated and determined by the heavier weight between the actual weight and the volumetric weight.<br \/>EMS Premium is a service delivered by overseas express delivery company UPS, and has the advantage of being slightly faster than general EMS.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-66b3cb7\">\n                        <a href=\"#collapse-c19e96d69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Delivery period<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM ships products in order of payment after the product preparation period (make to order production period) is completed.<\/p>\n<p><strong>Delivery company<\/strong><br \/>\u2022 Domestic delivery : CJ Logistics<br \/>\u2022 International delivery : EMS, EMS Premium<\/p>\n<p><strong>Delivery period<\/strong><br \/>\u2022 Domestic delivery : Approximately 2-3 days after shipping<br \/>\u2022 International delivery : Approximately 7-10 days for EMS<\/p>\n<p>Delays may occur due to situations such as order volume, delivery company circumstances, customs inspection, holidays, and natural disasters.<\/p>\n<p>SOOM is doing the best to provide customers with the best quality and service through meticulous manufacturing and prompt delivery. We will always do our best to ensure that your order is a satisfactory experience<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-66b3cb7\">\n                        <a href=\"#collapse-042c78a69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Shipping available countries<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM's international delivery products are shipped via EMS international shipping, and EMS available areas can be checked in the 'Countries available for delivery' list. For some countries, it may change depending on local circumstances.<\/p>\n<p><span style=\"text-decoration: underline\">View countries available for delivery<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-66b3cb7\">\n                        <a href=\"#collapse-acecd6b69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-acecd6b69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-acecd6b69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Combined shipping<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-acecd6b69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM provides a combined shipping service for your convenience under the following conditions.<\/p>\n<p><strong>Cases where combined shipping is available<\/strong><\/p>\n<p>\u2022 When you add 1 doll and small and light items (eyes, wigs, outfits, shoes, etc.) to your shopping cart and pay for a single order, We will process bundled shipping.<\/p>\n<p><strong>Cases that combined shipping is not possible<\/strong><\/p>\n<p>\u2022 2\u00a0or more dolls, bulky or heavy products, products with a high risk of damage<br \/>\u2022 2 or more orders with different order numbers or order dates<\/p>\n<p>In the case of forced combined shipping, we are inevitably restricting it due to the following problems. This is to safely and accurately deliver the ordered products, so we ask for your cooperation and understanding.<\/p>\n<p>\u2022 <strong>Damaged dolls<\/strong> : The weight of the dolls increases the possibility of damage during bundled delivery.<br \/>\u2022 <strong>Misdelivery<\/strong> : The wrong product may be delivered due to system errors or staff errors in the process of combining different orders.<\/p>\n<p>SOOM is doing our best to provide customers with safe and fast delivery services. We will do our best to repay your trust and patience.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-66b3cb7\">\n                        <a href=\"#collapse-b9288af69fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-b9288af69fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-b9288af69fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Cases where the product does not arrive<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-b9288af69fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-6-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>If delivery is delayed for more than a week after shipment, please check the following.<\/p>\n<p>\u2022 <strong>Address error<\/strong> : Delivery may be delayed due to incorrect address input. Please contact and consult with your local delivery company and visit with your ID and shipping information.<\/p>\n<p>\u2022 <strong>Customer Absence<\/strong> : Delivery may be delayed due to the customer's absence. Please refer to the 'Absence Notice' left when you are absent and request the delivery company to re-deliver.<\/p>\n<p>\u2022 <strong>Customs Delay<\/strong> : Overseas delivery products are delivered after going through customs clearance procedures at the destination customs office. If customs requires import declaration and customs payment, customs clearance may be delayed. Please contact your local customs office directly and follow the instructions to complete the import declaration and customs payment procedures.<\/p>\n<p><strong>Note<\/strong><br \/>If delivery is delayed, you can prevent unnecessary expenses and damage by responding quickly.<br \/>If the local customs or delivery company exceeds the storage period for the parcel, it will be returned to SOOM, and the customer will be responsible for the re-shipping cost, so you must request it quickly.<br \/>Since customs regulations vary by country, the fastest and most accurate solution is to contact your local customs office directly.<\/p>\n<p>If you need assistance from SOOM, please contact the customer center.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-66b3cb7\">\n                        <a href=\"#collapse-0e5015669fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Invoice Request<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-7-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>Member<\/strong> : After logging in, click the 'Invoice' button in 'My Account &gt; Order Status' to check and print the invoice.<\/p>\n<p><strong>Non-member<\/strong> : You can check and print invoices through \u2018Non-member Order Track\u2019 at the bottom of the website.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-8-66b3cb7\">\n                        <a href=\"#collapse-254212369fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-254212369fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-254212369fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Damage during delivery<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-254212369fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-8-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>How to deal with damage during delivery<\/p>\n<p>1. If you received your order, please open it immediately to check for damage.<br \/>2. If damage is confirmed, take a photo of the condition and the damage report number from the delivery company and submit it to the customer center.<br \/>3. Damage reported through EMS will be compensated and exchange\/AS will be provided after the proper procedure.<\/p>\n<p>However, damage caused by the customer\u2019s negligence is not included in the compensation. We provide AS warranty service for 2 years after purchase, so please contact the customer center for assistance.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-9-66b3cb7\">\n                        <a href=\"#collapse-854761169fab77adb713\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-854761169fab77adb713\" aria-expanded=\"false\" aria-controls=\"Collapse-854761169fab77adb713\">\n                            \n                            <span class=\"ekit-accordion-title\">Long-term storage regulations<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-854761169fab77adb713\" class=\" collapse\" aria-labelledby=\"primaryHeading-9-66b3cb7\" data-parent=\"#accordion-69fab77adb713\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM stores completed dolls according to the following regulations.<\/p>\n<p>\u2022 Unshipped products : Stored for up to 1 year from the order date.<br \/>\u2022 Returned products : Stored for up to 6 months from the return receipt date.<\/p>\n<p>If the storage period expires, the product will be disposed of and no refund will be made. Please request to ship with the correct recipient and shipping address information through the customer center before the storage period expires<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726746\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726746\" data-tab-index=\"6\" style=\"--n-tabs-title-order: 6;\" class=\" elementor-element elementor-element-4244701 e-con-full e-flex e-con e-child\" data-id=\"4244701\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e3be6ff e-con-full e-flex e-con e-child\" data-id=\"e3be6ff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2531a1 elementor-widget elementor-widget-heading\" data-id=\"f2531a1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About authenticity verification<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89e58d3 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"89e58d3\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77adc18f\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-89e58d3\">\n                        <a href=\"#collapse-0e5015669fab77adc18f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77adc18f\" aria-expanded=\"true\" aria-controls=\"Collapse-0e5015669fab77adc18f\">\n                            \n                            <span class=\"ekit-accordion-title\">How to verify authenticity<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77adc18f\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-89e58d3\" data-parent=\"#accordion-69fab77adc18f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM provides a certificate of authenticity to guarantee and A\/S warranty so that customers can purchase dolls with confidence.<br \/>The certificate is required for authenticity verification when requesting A\/S warranty, so please keep it safe.<br \/>You can also verify authenticity using your smartphone for dolls released after 2021.<\/p>\n<p><strong>Certificate verification<\/strong><br \/>\u2022 Enter the certificate number on the certificate on the \u2018Certificate Verification\u2019 page of the SOOM website customer service to check the authenticity.<br \/>\u2022 If the authenticity verification fails, please contact the customer center with a photo of the certificate attached then we will check it for you.<\/p>\n<p><strong>Smart authentication (for the dolls released after 2021)<\/strong><br \/>\u2022 You can check the authentication information right away through the Internet by holding a smartphone with the NFC function activated close to the doll\u2019s head and chest area. However, it cannot be used on devices without the NFC function.<\/p>\n<p><a href=\"\/euro\/certificate-verification\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to certificate verification<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-89e58d3\">\n                        <a href=\"#collapse-f3cf8df69fab77adc18f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77adc18f\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77adc18f\">\n                            \n                            <span class=\"ekit-accordion-title\">Loss and reissue of certificate<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77adc18f\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-89e58d3\" data-parent=\"#accordion-69fab77adc18f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Certificate information cannot be changed after initial issuance, and it cannot be reissued for reasons such as transfer, name change, loss, or damage.<\/p>\n<p>\u2022 Dolls released after 2021 can be verified as authentic through smart authentication even without a certificate.<br \/>\u2022 If the doll was released before 2021 and the certificate has been lost, we may ask for your member ID, order number, email, doll photo, etc. to verify authenticity. We ask for your cooperation.<\/p>\n<p>SOOM will do the best to provide more reliable service through certificate authentication<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726747\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726747\" data-tab-index=\"7\" style=\"--n-tabs-title-order: 7;\" class=\" elementor-element elementor-element-ae4d4bf e-con-full e-flex e-con e-child\" data-id=\"ae4d4bf\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f3093ff e-con-full e-flex e-con e-child\" data-id=\"f3093ff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f2c5f5 elementor-widget elementor-widget-heading\" data-id=\"8f2c5f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchange\/Refund\/AS warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea01cf2 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"ea01cf2\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77adc93e\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-ea01cf2\">\n                        <a href=\"#collapse-0e5015669fab77adc93e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77adc93e\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77adc93e\">\n                            \n                            <span class=\"ekit-accordion-title\">Warranty Service (A\/S)<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77adc93e\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-ea01cf2\" data-parent=\"#accordion-69fab77adc93e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM provides the following warranty service so that you can keep your precious doll with the same value and beauty for a long time.<\/p>\n<p><strong>Warranty Service (A\/S) Provision Period<\/strong><br \/>SOOM's A\/S can be applied for at any time without a period limit. Please refer to the conditions below and contact the customer center.<\/p>\n<p>During the warranty period (2 years from the product shipment date), we preserve the molds of all dolls and parts to ensure perfect A\/S.<br \/>After 2 years, some molds may be discontinued or discarded, and A\/S support may be limited. However, most molds are managed so that they can be produced even after 2 years, so if you request it at any time, we will do our best to provide A\/S within the possible range<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><strong>Free A\/S<\/strong><br \/>\u2022 Applicable to : If the product is defective<br \/>\u2022 Conditions : If the A\/S application is normally received within 7 days of receiving the product<br \/>\u2022 Processing method : 100% free support (including shipping costs)<\/p>\n<p><strong>Paid A\/S<\/strong><br \/>\u2022 Applicable to : If the product is damaged due to the customer's carelessness or negligence<br \/>\u2022 When replacing dolls and parts, there may be color differences due to the nature of handwork products, and they cannot be made exactly the same as the original product.<br \/>\u2022 Customer is responsible for the return and reshipment costs for Paid A\/S.<\/p>\n<p>SOOM deeply understands that your doll is a precious being with special value. SOOM's warranty service is not a simple after-sales service, but a promise to help you continue the precious time you spent with your doll for a long time. Based on this philosophy, SOOM will always be a strong partner who stays by your side.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-ea01cf2\">\n                        <a href=\"#collapse-138e9a169fab77adc93e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-138e9a169fab77adc93e\" aria-expanded=\"false\" aria-controls=\"Collapse-138e9a169fab77adc93e\">\n                            \n                            <span class=\"ekit-accordion-title\">Doll Paid Exchange Service<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-138e9a169fab77adc93e\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-ea01cf2\" data-parent=\"#accordion-69fab77adc93e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM provides the following paid exchange service so that you can spend a long time with your precious doll.<\/p>\n<p><strong>Application target<\/strong> : Doll head<\/p>\n<p><strong>Application deadline<\/strong> : No limit<\/p>\n<p><strong>Application method<\/strong> : Please apply with a certificate of authenticity and a photo of the head by contacting the customer center.<\/p>\n<p><strong>Application conditions<\/strong><br \/>\u2022 The certificate of authenticity and order number are required.<br \/>\u2022 The existing head will be returned and exchanged for the same model and color.<br \/>\u2022 Discontinued old models will be exchanged for new models.<\/p>\n<p><strong>Notes<\/strong><br \/>\u2022 The existing certificate will remain the same when exchanging, and no additional certificates will be issued.<br \/>\u2022 The customer is responsible for the shipping cost for the exchange.<br \/>\u2022 Exchanges are not possible if there is no certificate of authenticity or if illegal recast is suspected.<br \/>\u2022 Colors may vary depending on the production period<br \/>\u2022 The doll body can be purchased during the release period of the same type of doll.<br \/>\u2022 Hand and foot parts can be purchased at any time.<\/p>\n<p>We put customer satisfaction first and will do our best. If you have any questions, please contact the customer center at any time.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-ea01cf2\">\n                        <a href=\"#collapse-042c78a69fab77adc93e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77adc93e\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77adc93e\">\n                            \n                            <span class=\"ekit-accordion-title\">Authenticity certificate and authentication number<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77adc93e\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-ea01cf2\" data-parent=\"#accordion-69fab77adc93e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>All SOOM dolls have a built-in smart tag with a unique authentication number, and a certificate of authenticity is also issued. The certificate and authentication number are required when requesting warranty service (A\/S). Please note that A\/S is not possible if the authenticity is not confirmed.<\/p>\n<p>\u2022 You can immediately check the authenticity of the certificate by entering the authentication number of the certificate through the certificate verification system of dollsoom.com.<br \/>\u2022 Certificates cannot be reissued, and information cannot be changed due to transfer, loss, damage, etc.<br \/>\u2022 Authenticity confirmation through the smart authentication function is available for dolls released after 2021<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-ea01cf2\">\n                        <a href=\"#collapse-f3cf8df69fab77adc93e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-f3cf8df69fab77adc93e\" aria-expanded=\"false\" aria-controls=\"Collapse-f3cf8df69fab77adc93e\">\n                            \n                            <span class=\"ekit-accordion-title\">Cancellation and return of make to order products<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-f3cf8df69fab77adc93e\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-ea01cf2\" data-parent=\"#accordion-69fab77adc93e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM dolls are \u2018make to order' products manufactured at the customer's request, so cancellation and return are basically not possible.<br \/>However, if the cancellation\/refund is due to our fault, 100% full refund will be provided.<br \/>If the customer cancels the order or returns the product due to customer\u2019s situation, the customer is responsible for the product production and inventory cost (25% of the order amount) and the payment cancellation fee, so please order carefully.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-ea01cf2\">\n                        <a href=\"#collapse-c19e96d69fab77adc93e\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c19e96d69fab77adc93e\" aria-expanded=\"false\" aria-controls=\"Collapse-c19e96d69fab77adc93e\">\n                            \n                            <span class=\"ekit-accordion-title\">A\/S application and return<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c19e96d69fab77adc93e\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-ea01cf2\" data-parent=\"#accordion-69fab77adc93e\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><strong>Warranty service application period<\/strong><br \/>Please apply for A\/S through the customer center within 7 days of receiving the product.<br \/>If there is a defect in the product, all warranty services are provided 100% free of charge, including shipping costs. However, after 7 days of receiving the product, it will be provided as a paid service.<\/p>\n<p><strong>Things to note before returning<\/strong><br \/>\u2022 If you return the product without SOOM's confirmation and approval process, A\/S and returns are not accepted.<br \/>\u2022 All components (including packaging materials) must be sent in unused condition.<\/p>\n<p>\u2460 A\/S application<br \/>Please apply for A\/S through the customer center inquiry. Please provide the following information for quick processing:<br \/>\u2022 Order number, buyer ID, email, certificate number.<br \/>\u2022 Attaching a photo that can confirm the product condition will allow for a faster and more accurate response.<\/p>\n<p>\u2461 A\/S approval and procedure guidance<br \/>\u2022 SOOM will review the received inquiry, check for defects, and guide you through the A\/S or return process.<br \/>\u2022 Products returned without SOOM's approval process will not be accepted, so please be sure to follow the instructions.<\/p>\n<p>\u2462 Return<br \/>\u2022 Please make sure to check the return address and method provided by SOOM before returning. To avoid customs fees, please write the declared amount as less than $150.<br \/>\u2022 If you sent the product eligible for free A\/S prepaid, please send us a photo of the shipping label through the SOOM customer center then the shipping fee will be refunded in cash or points.<\/p>\n<p>Return address:<br \/>(Zip 04066) # B211 Hongmungwan BLDG, Hongik University,<br \/>94 Wausan-ro, Mapo-gu, Seoul,<br \/>Republic of Korea.<br \/>Tel: +82 70 4607 6584<\/p>\n<p>\u2463 Shipping of completed A\/S products<br \/>Products that have completed A\/S will be reshipped to the shipping address on the order page.<br \/>If you need to change the address, please be sure to notify the customer center before shipping.<\/p>\n<p>SOOM is doing the best to minimize inconvenience to customers. For additional inquiries, please contact the <a href=\"\/euro\/qna\/\" target=\"_blank\" rel=\"noopener\">customer center<\/a>.<\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div id=\"e-n-tab-content-1337726748\" role=\"tabpanel\" aria-labelledby=\"e-n-tab-title-1337726748\" data-tab-index=\"8\" style=\"--n-tabs-title-order: 8;\" class=\" elementor-element elementor-element-e3fffe2 e-flex e-con-boxed e-con e-child\" data-id=\"e3fffe2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1e92e0f e-con-full e-flex e-con e-child\" data-id=\"1e92e0f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c01b089 elementor-widget elementor-widget-heading\" data-id=\"c01b089\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Inquiries<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2becf9e elementor-widget elementor-widget-elementskit-accordion\" data-id=\"2becf9e\" data-element_type=\"widget\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-69fab77add200\">\n\n            \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-2becf9e\">\n                        <a href=\"#collapse-0e5015669fab77add200\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-0e5015669fab77add200\" aria-expanded=\"false\" aria-controls=\"Collapse-0e5015669fab77add200\">\n                            \n                            <span class=\"ekit-accordion-title\">Guide to using the customer center<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-0e5015669fab77add200\" class=\" collapse\" aria-labelledby=\"primaryHeading-0-2becf9e\" data-parent=\"#accordion-69fab77add200\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>SOOM Customer Center will process your inquiries quickly and accurately. Please contact us at any time if you need assistance.<\/p>\n<p>Operating hours : AM 10:00 - PM 17:00<br \/>Lunch break : AM 11:30 - PM 13:00<br \/>Based on Korean time, closed on weekends and public holidays<\/p>\n<p>SOOM Customer Center strives to provide friendly and satisfactory service to all customers. Please refer to the following for smooth communication.<\/p>\n<p>\u2022 Provide accurate information : When making an inquiry, please provide specific information such as order number, product information, and problem situation to enable faster and more accurate support.<br \/>\u2022 Mutual Respect : We will do our best to sincerely respond to your requests. However, we ask that all conversations be based on mutual respect.<br \/>\u2022 Quick Response : We are working hard to resolve your inquiries quickly. For a faster resolution, we recommend that you first check the answers to your questions in the FAQ.<\/p>\n<p>We will respond to your inquiries in order during our business hours. If there are many inquiries, there may be a slight delay, but we will respond to them in order, so please be patient and wait a little longer.<br \/>In order to provide you with the most optimized and professional response, we do not accept inquiries via phone, email, or SNS messages. So please contact our customer service center to receive the fastest and most accurate response<span style=\"font-size: 16px\">.<\/span><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-2becf9e\">\n                        <a href=\"#collapse-042c78a69fab77add200\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-042c78a69fab77add200\" aria-expanded=\"false\" aria-controls=\"Collapse-042c78a69fab77add200\">\n                            \n                            <span class=\"ekit-accordion-title\">Problems that occur while using the website<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-042c78a69fab77add200\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-2becf9e\" data-parent=\"#accordion-69fab77add200\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The SOOM website is designed for the latest operating systems and browsers and supports various devices.<br \/>For optimal viewing and security, we recommend using the latest versions of web browsers such as Chrome, Edge, and Safari.<\/p>\n<p>If an error occurs while using the website, please attach a screenshot and contact the customer service center. We will promptly check and improve the issue.<br \/>Errors may occasionally occur depending on the user's payment method and device settings. If payment fails, please try using a different payment method, and if the payment error occurs repeatedly, please try paying from a different PC or mobile device.<\/p>\n<p>We will always listen to your valuable opinions and requests and do our best to support you<span style=\"font-size: 16px\">.<\/span><\/p>\n<p><a href=\"\/euro\/qna\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline\">Go to Help Center<\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e23826 e-flex e-con-boxed e-con e-parent\" data-id=\"5e23826\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c97563f elementor-widget elementor-widget-spacer\" data-id=\"c97563f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Frequently Asked Questions Membership Product Use &amp; Care Order &amp; Pay Delivery Certification Exchange\/Refund\/AS Inquiries Membership Policy-related Membership Benefits You can receive various benefits when you sign up for membership. \u2022 We will give you 1 point as a sign-up bonus.\u2022 Points are accumulated according to the order amount, and the accumulated points can [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-269001","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/pages\/269001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/comments?post=269001"}],"version-history":[{"count":8,"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/pages\/269001\/revisions"}],"predecessor-version":[{"id":307735,"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/pages\/269001\/revisions\/307735"}],"wp:attachment":[{"href":"https:\/\/dollsoom.com\/euro\/wp-json\/wp\/v2\/media?parent=269001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}